Help Center
PAYMENTS & DISCOUNTS
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How do I apply promo/discount codes?
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
ORDER MANAGEMENT
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What is your cancellation policy?
Orders can be canceled within 2 hours after your purchase.
Please email our team with your cancellation request as soon as possible.
You will receive confirmation of your cancellation if we’re able to make it happen.
After this period, we may not be able to cancel your order as it might already be in processing or shipment.
If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.
Can I edit or add anything to my order?
Once an order is placed, we might be able to make changes to the order within 2 hours. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How do I cancel my order?
To cancel your order (within 2 hours of purchase), contact our customer service team here: Contact Form. Please include your order number and the reason for cancellation in your message.
Orders can only be canceled within 2 hours of purchase. If your order has already been shipped, please refer to our return policy for further instructions.
ORDER ISSUES
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What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!
Some items break during shipment. We’ll do our best to help.
Please email our team with an image or video of your damaged item for further assistance:
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!
My order was marked delivered but it’s not here
If no one was home at the time of delivery, the carrier will leave the package in a safe location.
Be sure to check around your home and with neighbors/building management who may have collected the package for you.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please email our team here: Contact Form
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance:
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
SHIPPING & DELIVERY
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How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected.
All orders will receive a tracking number via email once the order has been processed and shipped.
- Please note: some orders might experience delays due to the delivery company's transit time.
- Cancellations will only be accepted up to 2 hours after placing the order.
Once you place your order, please allow 3-5 days to process due to the high demand of our products. After processed, it typically takes 6-12 business days for a domestic/international standard shipping delivery.
Brava Design Co. #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary.
Please note:
- We do not ship to PO Box addresses.
- The delivery periods as provided are indicative only.
- The estimated shipping time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We can not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn't arrived in the estimated delivery times, please contact our support team at support@bravadesignco.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
How do I track my order?
Once your order has been placed, it can take up to 3-5 days to process and ship to you. Once your order is shipped, you will receive a confirmation email with your tracking number details.
You can track your order here:
Tracking information may not be immediately available after your order is placed. It can take up to 3-5 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
What if my package gets lost or arrives damaged?
At Brava Design Co., we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details:
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team within 30 days of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
What is your shipping policy?
Delivery times vary depending on the destination and the shipping method selected.
All orders will receive a tracking number via email once the order has been processed and shipped.
- Please note: some orders might experience delays due to the delivery company's transit time.
- Cancellations will only be accepted up to 2 hours after placing the order.
Once you place your order, please allow 3-5 days to process due to the high demand of our products. After processed, it typically takes 6-12 business days for a domestic/international standard shipping delivery.
Brava Design Co. #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary.
Please note:
- We do not ship to PO Box addresses.
- The delivery periods as provided are indicative only.
- The estimated shipping time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We can not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
If your order hasn't arrived in the estimated delivery times, please contact our support team at support@bravadesignco.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
RETURNS & REFUNDS
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How do I make a return?
Brava Design Co. provides a 30-day (after delivered) warranty on all products. If you are not satisfied with your purchase, please submit your return request using the contact form below:
For more detailed information about our returns and policies, please check our refund policies page:
When will I get my refund?
Once your return has been received and processed, please allow 7 business days for our team to process your refund. You will be notified via email when the refund has been issued.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.
What’s your return policy?
Brava Design Co. provides a 30-day (after delivered) warranty on all products. If you are not satisfied with your purchase, please submit your return request using the contact form below:
For more detailed information about our returns and policies, please check our refund policies page:
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days of delivery.
For more information about our returns or exchanges elegibility and policies, please access our Refund Policies page below: